Privacy Policy

Link Home Care LLC (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal information entrusted to us by clients, families, referral sources, and visitors to our website.

Information we collect

We may collect the following types of information when you use our website, contact us, or receive services from us: personal identification information such as your name, date of birth, email address, phone number, and mailing address; health-related information relevant to determining service eligibility and developing individualized care plans; information about your case manager, waiver program, and county of residence; and any additional information you voluntarily provide through our forms or communications.

Automatically collected information: When you visit our website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.

How we use your information

We use the information we collect to respond to inquiries and eligibility requests, assess service needs and develop individualized care plans, coordinate with case managers, counties, and waiver and CFSS programs, comply with Minnesota DHS licensing requirements and state and federal regulations, improve our services and website experience, and communicate with you about your care or services.

How we protect your information

We implement appropriate administrative, technical, and physical safeguards to protect your personal and health information. Access to personal information is restricted to authorized personnel who need it to perform their job functions. We comply with all applicable state and federal privacy laws, including HIPAA where applicable.

Information sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with your case manager or support team as part of care coordination, with government agencies as required by law or for licensing and compliance purposes, and with service partners who assist us in delivering your care, subject to confidentiality agreements.

SMS / text message communications

If you provide your mobile phone number and opt in to receive text messages, Link Home Care LLC may send you SMS messages relating to customer care and service-related matters, including appointment reminders, follow-ups, care coordination updates, and responses to inquiries you submit to us. Consent to receive text messages is not a condition of receiving services.

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. We do not sell, rent, release, or transfer your SMS consent or mobile phone number to any third party for third-party marketing purposes. No mobile opt-in data is shared.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message from us. For assistance, reply HELP to any message, call (612) 205-4148, or email Linkcaremn@gmail.com. Our full SMS Terms and Conditions are available in our Terms of Service.

Your rights

You have the right to request access to the personal information we hold about you, request corrections to inaccurate information, request deletion of your information (subject to legal retention requirements), and opt out of non-essential communications.

Website usage

Our website may use cookies and similar technologies to improve your browsing experience. These do not collect personally identifiable information unless you voluntarily submit it through our forms.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through this website. Information about a minor who receives or is seeking services from us is provided by a parent, legal guardian, or authorized representative and is handled in accordance with this Privacy Policy and applicable law. If we become aware that we have inadvertently collected personal information directly from a child under 13 through our website, we will take steps to delete such information.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Link Home Care LLC
5201 Eden Ave, Ste 300
Edina, MN 55436
Phone: (612) 205-4148
Email: Linkcaremn@gmail.com